How do you summit from being one of Australia’s most trusted brands to being buried in customer complaints and consumer watchdog allegations? Just ask Qantas. Accused of selling tickets to knowingly cancelled flights and withholding refunds from thousands of customers, it seems constant controversy continues to rise from the ashes of Qantas, smothering recent headlines […]
As we approach the final weeks of the Women’s FIFA World Cup for 2023, I decided it’s time to comment on the topic of female athletes within Australian media. Every morning, I pass buses, trains and billboards plastered with the faces of male athletes, prompting commuters to support the initiative, buy a ticket to a […]
…Except for Colleen Ballinger We’ve discussed the implications of not reaching out to PR in times of crisis. Although, we are yet to share the implications of going against the advice of your PR team. InsideOut analyses the incident involving YouTube star, Colleen Ballinger from a PR lens. How the crisis began Colleen Ballinger, better […]
Albert Einstein once said, “Weak people revenge, strong people forgive, and intelligent people ignore.” Although when it comes to your customers, ignoring them is possibly one of the least intelligent things you can do. Especially when you owe them millions of dollars. From ignorance to unresponsiveness, IOPR highlights three situations where crises were handled poorly. […]
June 1st marked the start of Pride Month: a heavily celebrated series of events that once commemorated the efforts of LGBTQIA+ protestors to normalise homosexuality, but has eventuated into a branded festivity fuelled by corporations capitalising on queer pride. The commercialisation of queer culture has become a controversial topic within the LGBTQIA+ community. Some folks […]
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